FAQ Corner

Your Questions, Our Answers

Grooming can be very scary for little puppies so it’s important to start early so they can slowly get used to the process! We recommend starting with a bath, blow dry and nail trim after they receive their final round of shots.

Due to your pet’s love for you, the excited movements may create an unsafe environment for grooming. We have a lovely waiting area and can call you when the appointment is close to being finished!

For a lot of new dog owners, it can be difficult to determine how often you should bathe your puppy or adult dog. The truth is, the answer depends on a lot of factors such as, coat type, lifestyle, specific health conditions and personal preference. We are happy to help you come up with the perfect grooming schedule that will keep your dog huggable!

Clients are required to meet with the groomer for a brief consultation at the beginning of each appointment. This way there will be no surprises and you can feel confident your dog is in great hands!

To pluck, or not to pluck? Many experts on the topic disagree on whether the procedure can cause ear infections, and how often it should be done. If this is a service you want it needs to first be discussed with your groomer during your consultation. This way your groomer can look in the ears with you to make sure it’s the right choice! We are also more than happy to trim or clip the hairs in the canal to keep the area hygienic and easy to clean if it’s needed.

Although our services include almost everything, we do charge extra for handling a matted coat. We will never tack on extra fees without discussing it with you first during the consultation. Mats can happen even to the most dedicated pet parents. Mats are painful, tugging and pulling at the skin. At The Grateful Dog, our motto is “Changing how your pet feels about going to the groomer.” For that reason, we will not subject our fur-clients to a long painful de-mat session. We typically recommend shaving down and sticking to a routine grooming schedule. We are happy to show you all the proper techniques, tools, and products to make it easier at home between grooms. Hair grows back, but the trust that your fur-friend will have in us as their caretakers may not if we cause them the discomfort of pulling at mats.

For decades anal gland expression has been an expected service to be provided with your grooming session. When provided in a grooming facility the procedure is done externally. When done by a veterinarian or veterinary technician they do this procedure internally (as they are certified to do so). Over the years many studies have come forward supporting that expressing the anal glands externally can cause trauma, and not fully drain the glands, in some pets.  After consulting with veterinarians in our professional network we have come to the conclusion to leave this procedure to be provided by veterinarians and veterinary technicians. They can safely provide this procedure, assess any potential issues, and get the glands 100% emptied. Your dog will thank us in the long run!

We’re the salon you’ll always come back to. Why? Aside from our easy booking process, we also ensure you, the dog owner, are always informed by sending you personal texts, pictures, and updates during your pup’s appointment. Our master-level groomers aren’t overbooked and are given proper time to make sure your dog receives patient, individualized attention, ensuring a comfortable experience with a high-quality result.  While we strive to be successful, our priority is your dog’s happiness, comfort and safety. Therefore, unlike other places that perform 20-30 low quality grooms daily while dogs sit in cage dryers, we make sure your dog is tended to from beginning to end with limited down time. Lastly, your best bud will be photo wall ready in a complimentary classic or seasonal bandana of your choice! Bows are also an option if asked for.

Pricing is based on size, coat type and coat condition. We will never charge more than you’re quoted without first consulting you.